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Hodnocení spokojenosti zákazníků Hotel Ski Nové Město na Moravě
 Zemánek, Jiří
Zemánek, J. Satisfaction of Ski Hotel customers. Bachelor thesis. Brno: Mendel Uni-versity, 2014. This bachelor thesis deals with satisfaction of Ski Hotel customers. The main aim of this thesis is to determine the clients satisfaction with Ski Hotel services, to find gaps in the offered services and to find out what would clients recommend to improve or change. Based on these findings, I would suggest possible improvements to management. The method of questionnaire survey was used for the research. Obtained answers are processed into tables and graphs in the Results section. The thesis is also focused on final evaluation of the research and it is finished by chapter, which concerns the proposals and recommended improvements.
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